Free Template
Google Support Escalation Template
A free template email for escalating an unresolved Google Business Profile removal. For use after standard removal requests have stalled.
5 Sept 2025 · 2 min read · By Sophie Kazandjian
If you have discovered an unauthorised or duplicate Google Business Profile showing your private address, and the standard removal request has either been declined or quietly ignored, the next step is a more formal escalation. This template gives you the language to do that without having to draft it from scratch in a moment when you are already frustrated.
The letter sets out the privacy risk plainly, references your rights as a UK or EU resident under Article 17 of the GDPR, and asks Google to act within a specific window. The placeholders are clearly marked so you can customise it for your own listing before sending.
Download
Google Support Escalation Template
A formal escalation letter for unauthorised Google Business Profile listings exposing a private residential address. References GDPR Article 17 and sets a clear deadline. For use after Google's standard channels have failed.
Download the template →When to use it
This is a third-step letter, not a first-step one. Before sending, try the in-product "Suggest an edit" workflow on Google Maps, then open a support case through the Google Business Profile help centre, then submit a privacy removal request via privacy.google.com or reportcontent.google.com. If, after those three attempts, the listing is still live and the address is still showing, the escalation template is the right next move.
The longer article walks through the whole sequence in order, with notes on what each channel can and cannot do: How to Remove Duplicate Google Business Profiles (and Protect Your SEO and Privacy).
One caveat worth knowing. Google is not legally required to respond within the deadline the template proposes, and complex cases sometimes need to go further still, to the ICO in the UK or the equivalent data protection authority in your country. The template's value is in framing the issue in the language Google's escalation teams take seriously, and in giving you a paper trail if a formal complaint becomes necessary later.
The download is free and the link above goes directly to the PDF. There is no email gate.